Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

Our Thorough Water Damage Restoration Process

When you encounter a water damage emergency, our primary focus is conducting a comprehensive assessment of your property to understand the extent of the damage. This assessment forms the basis of our effective restoration plan.

  1. Identify and Stop the Water Source

    Our experts meticulously track down the source of moisture in your property and promptly halt it before initiating any restoration or drying procedures.

  2. Assess Water Contamination

    We categorize the type of water involved in the damage to guide our restoration techniques based on contamination levels.
  • Category 1: Clean Water
  • Category 2: Grey Water
  • Category 3: Black Water
  1. Evaluate Damage, Inspect for Safety, and Handle Furniture

    To ensure a thorough restoration, we conduct a detailed inspection to determine the damage's scope and moisture penetration extent. Identifying potential safety hazards is a priority. If concerns like lead or asbestos arise, please inform us.
  2. Relocate and Protect Furniture

    We take care to prevent furniture stains or rusting on wet carpeting by carefully moving furniture and safeguarding property contents.

At SERVPRO®, our dedicated team is committed to a meticulous and efficient water damage restoration process. You can rely on us to restore your property to its pre-damage condition with care and expertise.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction