What our Customers say...


Very polite and professional service from Luis and his crew. My neighbor saw the work and agreed it was great.

Luis and his team are the most honest, kind, understanding and hard working people I have encountered. I feel blessed they were the ones coming out to my aid. Blessings to the team and their families. Happy holidays!

Flooding moved my shed off its foundation but your crew worked together and got it re-situated for me, dried things out and gave me a list of what needed pitched. Will call again if Mother Nature throws another fit.

We had a fire in one of the bays at our auto shop and the place reeked. SERVPRO sent a team out and they cleaned everything then used hydrogen peroxide to kill the stench. I never knew that stuff was that powerful.

So glad your team knew how to fix the electrical parts that melted when the toaster caught on fire. You rescued me and my girlfriend’s first apartment.

Thank you for helping with the electrical box. My lights stay on now, and we’ve had some really bad storms!

I asked my wife to call SERVPRO about the leaky drain because my uncle swears by your company, and he owns over a dozen rentals. Your employee had it fixed in no time.

My cousin thought it would be fun to cook under the carport and he ruined the roof. Kudos to you for fixing the hole and cleaning up the smoke on the underside so fast.

I'm extremely pleased with SERVPRO's professionalism and knowledge. 

The entire organization has been supportive.

Thank you for your help you've been great through the whole process.

Thank you for your help!

High fives to the cleaning crew

I hope I get a chance to work with your crew again.

SERVPRO is the best.

I just want everyone to know how awesome your team is!

Wonderful job , my garage hasn't looked this good in 25 years!

I gave them 5 stars for the work they did.

I highly recommend SERVPRO's services.  The SERVPRO team worked tirelessly to repair our apartment and did so in a timely and efficient manner.

Everyone we dealt with from the project manager to the senior manager to the workers on site was extremely knowledgeable, highly communicative, and professional.

I was totally impressed. They treated me, and my home, with respect.

They were very professional, hard working, and just nice guys all around.

We had SERVPRO out to do an inspection and they were very thorough and professional!

I am blown away with how amazing everyone that has walked into my home with a SERVPRO logo on their shirt.  I can't really think of anything that could have been better during this process. 

Matt is amazing, every-time I asked him for something on site he stopped what he was doing and came right over and took care of me. He is very eager to please and he's great, I like working with him

"1st Class Professionals"

"Absolutely Outstanding" 

I am so thankful for SERVPRO of Federal Way and their entire team. They were amazing in helping us through the process of our complicated protein odor loss. They were prompt, courteous, friendly and knowledgeable. - Fire Damage, Kent WA

SERVPRO of Federal Way did a excellent job on our kitchen water damage. I appreciated the consistent communication with both me and my insurance company. - Water Damage, Federal Way

We really appreciated the quick response we received from SERVPRO of Federal Way, right before the Christmas holiday. Their team was very kind to explain things to me more than once and really helped me through the stress of the situation. Thank you. - Flooded House, Kent.

The crew who worked at our home were prompt and always called before they arrived. They helped us more than words can describe. Thank you SERVPRO for all your help!

This is the second time I've used your services and I have recommended you to others.